Returns & Refunds
Need help with an order? Call (888) 463-8535.
Fresh flower guarantee
Every Bloom arrangement is backed by our 7-day freshness guarantee. If your flowers do not arrive fresh and beautiful, contact us within 7 days of delivery and we will make it right.
What we may offer
Depending on the issue, we may send a free replacement, issue a partial refund, or issue a full refund. Our team will choose the option that best resolves your concern.
Late or missed delivery
If your order arrives later than the selected date, contact our support team. For confirmed missed deliveries, we will refund any expedited or delivery fees and may offer additional credit.
Incorrect address or recipient unavailable
If the recipient is unavailable or the address is incorrect, the florist may leave the order in a safe location or attempt redelivery. Charges may apply for repeat delivery attempts.
How to request help
Email [email protected] or call (888) 463-8535 between 7am–9pm ET, seven days a week. Please include your order number, a photo of the issue (if applicable), and your preferred resolution.